Within 200 pages Garcia and Hoelscher introduce us to the realities--content and process--of "diversity flashpoints." Through a language that is both clear and accessible, we gain a thorough appreciation of the complexities inherent to these interpersonal clashes of past experiences and current perspectives. Spanning over a century of related literature in the art and skill of teaching and learning and leadership and communication in individuals, groups, organizations, and communities, Managing Diversity Flashpoints in Higher Education deftly interweaves erudite concepts with everyday vignettes. In short, this book is a must read for all who care about recognizing and transcending culturally-rooted microagressions to enable establishing and sustaining, mutually affirming relations with others.

Garcia and Hoelscher have given us, not only an erudite and insightful analysis for understanding diversity-driven communication difficulties, but also provided us a utilitarian tool for addressing these difficulties. The book is a well-researched and well written work that takes an "action based" approach to handling difficult situations. Wisely, the authors have couched their advice in the tradition of "professional development", rather than character improvement. Going from problem to theory to action, Garcia and Hoelscher provide insightful ways of thinking about diversity-related strain and turn those into methods to improve "diversity self-efficacy". This book should be on the shelf of every administrator and manager in institutions of higher education as a resource and training tool.