-These two authors have collected research concering a seldom discussed and little understood topic in educational literature: emotional intelligence. They have done it with great insight learned from acknowledged leaders engaged presently in administration....A real bonus for every reader will be found in the numerous resources the authors provide for further attention and study in their four-page appendix. Reading this book should improve the changes for real calmness and joy in the life of every administrator who takes the time to be enlightened. —Catholic Library World

-Ginsberg and Davies describe the importance of emotions in interactions that managers have with employees, peers, and bosses, and how they affect their leadership abilities. A topic usually ignored in training programs, emotional leadership is addressed as the authors discuss their experiences interviewing leaders in different contexts and ways to deal with interactions. They describe research findings about leadership, emotions, intelligence, and emotional intelligence from a variety of fields and discuss topics such as job stress, burnout, and cultural perspectives of success. Then, they present their findings from leaders in business and educational organizations about how their decisions affected them emotionally, and how to deal with special circumstances, such as difficult employees and decisions. Coping mechanisms and strategies to prepare for reactions are also detailed. —Reference & Research Book News