-"Serving Urban Teens identifies areas of public librarianship that can be specifically improved upon to more effectively serve our growing urban teen population. Brehm-Heeger examines physical space models, collection development trends, programming ideas, and incorporating teens as volunteers and staff members. Most importantly, she stresses that we must all work together to meet the unique needs of urban teens, working with them to a build community." —Colorado Association of Libraries

-"This book is definitely a helpful guide for the young librarian or library volunteer seeking answers for how to better deal with running a library in an urban setting. It provides endless helpful tips and ideas that will make your library a great place for the community to relax and learn." —Feminist Review

-"Brehm-Heeger brings her expertise to this topic as a fifteen year provider of library youth services and YALSA president for 2007-2008. She provides a historical context for library youth services, and then launches into a reasonably comprehensive overview of all aspects of teen services, addressing the need for specialized youth services, staff training, collection development, programs, and facilities. . . . While other books provide information geared towards youth specialists, Brehm-Heeger emphasizes that all staff in a public library will likely intereact with teen users and should be given training in teen development and positive approaches to interactions. She also places a significant emphasis on teen involvment and in planning and running teen programs and spaces. Although specifically geared toward urban settings, this book has applications for any public or school libraries serving teens." —Oklahoma Librarian