Code Red in the Boardroom Crisis Management as Organizational DNA

Subjects:

• Business » Management
• Business » Organizational Behavior
• Business » Corporate/Business Communications

Reviews:

• This compact, clearly written, and well-documented primer is especially useful for those undertaking crisis planning for the first time, particularly small organizations, including nonprofits that do not maintain in-house legal and public relations experts. While large, experienced organizations can certainly benefit from the author's emphasis on integrating crisis management into the "organizational DNA," the expository style and the case studies make it particularly helpful for novice crisis planners. In part 1 Coombs examines major crisis types: attacks on organizations, such as computer hacking or product tampering; product defects or other organizational failures, such as industrial accidents; and organizational wrongdoing in the form of financial fraud (e.g., Tyco, Enron) or failure to obey or enforce government regulations. Part 2 focuses on crisis management tools: maintaining a "crisis-sensing network" and a "living" crisis management plan; overcoming resistance to change; and integrating crisis management into the organization's culture--or "organizational DNA," as Coombs calls it. This part includes practical guidelines, based on organizational change literature and sound communication practices. The book ends with two appendixes: the elements of a sample crisis management plan and a US Department of Homeland Security fact sheet for crisis planning. Recommended. Upper-division undergraduate through professional collections.
  —Choice September 2006
• Many corporations operate under the rather na<:i>ve assumption that until something terrible happens, and someone in charge declares it to be a crisis, no one needs to use the word, much less think about it. Coombs advocates building crisis management into the daily life of an organization with the goal of preventing as many crises as possible and lessening the impact of those that cannot be foreseen. He describes the types of crises organizations are most likely to encounter, including attacks from without and misbehavior from within, the features of a crisis-sensing network, the benefits of a crisis management plan that serves as a living document, and methods to ensure crisis management is part of the daily corporate culture. Coombs is unflinching in his case studies, describing such crises as product liability, misconduct and boycott, and provides helpful recording instruments and strategy checklists.
  —Reference & Research Book News August 2006

Table of Contents:

• Preface
• Introduction: Crises Happen, So be Prepared
• Types of Crises
• Attacks on Organizations
• When things go Bad
• When the Organization Misbehaves
• Managing Crises
• Crisis Sensing Network
• Crisis Management Plan as Living Document
• Crisis Management as DNA: Overcoming Resistance to the Crisis Management Process
• Appendix A: Sample Crisis Management Plans Elements
• Appendix B: Department of Homeland Security Fact Sheet for NIMS
• Index