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The Bottom Line Determining and Communicating the Value of the Special Library
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By Joseph R. Matthews
ISBN: 1-59158-004-8
ISBN-13: 978-1-59158-004-1
175 pages
Libraries Unlimited
Publication: 11/30/2002
List Price: $48.00 (UK Sterling Price: £33.95)
Availability: Print on demand
Media Type: Paperback
Trim Size: 7 x 10
Subjects:
Description: Facing budget and personnel cuts, special librarians increasingly need to justify the cost of library operations—often even the library's existence. Expert Joseph Matthews illustrates how to evaluate library services and successfully communicate the library's value to upper management.

Describing how value is added and how it can best be measured, Matthews explains different types of evaluations (models, implications, and methods) and a variety of measures (input, process, and output). He shows how a cost-benefit analysis and a library balanced scorecard, along with effective communication, can position the library as a value center rather than a cost center. A glossary, list of recommended reading, and an appendix (including a library benefits survey and a table of measures with respective definitions) make this the ultimate means of establishing the value of your library—an essential guide no special librarian should be without!
Table of Contents:
  • Chapter 1: How Libraries Add Value
    Chapter 2: Evaluation
    Chapter 3: Evaluation Techniques and Methods
    Chapter 4: Input Measures
    Chapter 5: Process Measures
    Chapter 6: Output Measures
    Chapter 7: Approaches to Identifying Outcomes or Impacts
    Chapter 8: Outcomes in Special Libraries
    Chapter 9: A Balanced Scorecard
    Chapter 10: Building a Library Balanced Scorecard
    Chapter 11: Communicating the Value of a Special Library
About the Author: JOSEPH R. MATTHEWS is an internationally renowned expert on library automation and information systems and President of his consulting company, Matthews & Associates, Carlsbad, California.
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