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Our New Public, A Changing Clientele Bewildering Issues or New Challenges for Managing Libraries?
Book Code: LU4078
ISBN: 1-59158-407-8
ISBN-13: 978-1-59158-407-0
324 pages, figures; photos; tables
Libraries Unlimited
Publication: 11/30/2007
List Price: $45.00 (UK Sterling Price: £25.95)
Availability: In Stock
Media Type: Hardcover
Trim Size: 6 1/8 x 9 1/4
Subjects: Reviews:
  • [T]he authors do a good job of presenting commentary and examples of working in today's continually evolving libraries....The bibliographies that follow each article are full of sources to guide the reader who would like to pursue in more detail specific topics discussed by the authors. The discussion points out that, although one size does not fit all, improving facilities and services for a target group of users can improve services for all.
    —Reference & User Services Quarterly
    Fall 2008
  • A host of experts on Gen Y -- a.k.a. millennials, echo boomers, the Net generation -- those young people who are, as one contributor describes them, "technology-obsessed, social and connected, traditional, achievement-oriented, and attention-challeneged." Apart from the sheer size of Gen Y, they will all be voting adults in a few years, making it even more important for us to reinvent ourselves in their image.
    —American Libraries
    June/July 2008
  • Several chapters in this new title discuss the milennials--children of the baby boomers--and digital natives and how they have already had an impact on library service....Each chapter offers practical advice based on experiences, and each includes a list of references. Library managers and those aspiring to be managers will find help in providing services for a younger demographic
    —Booklist
    May 15, 2008
Description: Just beginning to enter the workplace, Millennials have never known a world that wasn't connected by email, instant messages, text messages, and the Internet. For libraries, the challenge is clear: how do we serve older and more established clientele, yet sustain progress? How do we welcome this new generation into our professional midst?

These 18 chapters explore the pervasiveness of change: in personnel selection and training; budget planning; marketing and promotion; fund raising; health issues for staff and clientele; retirement and recruitment; staying current; inter-library and inter-agency cooperation; joint-use facilities; furnishing and refurnishing; evaluating and selecting new format materials and technologies; and lifelong learning. Each offers practical experience and advice which, regardless of type of library, is adaptable to all.

For managers and would-be managers of libraries everywhere, and anyone who provides service to a younger demographic.
Table of Contents:
  • Preface by Bernadette Roberts Storck
  • Foreword by Henry Stewart
  • Introduction
  • Part I: Where Are We?
  • Chapter 1: The Library as Place in the New Millennium: Domesticating Space and Adapting Learning Spaces by Delmus Williams
  • Part II: Serving millennials
  • Chapter 2: Reflection and Thinking and All of that Stuff: Student Learning, Engagement and the Net Generation by Anne-Marie Deitering
  • Chapter 3: Baby Boomers and Generation Y in the Public Library: Keeping Them Both Happy. An Australian Perspective by Carolyn Jones
  • Chapter 4: Reaching Out to Gen Y: Adapting Roles and Policies to Meet the Information Needs of the Next Generation by Susanne Markgren
  • Chapter 5: Deconstructing Librarians' Fascination with the Gamer Culture: Toward Making Academic Libraries Venues for Quiet Contemplation by Juris Dilevko
  • Part III: Millennials and Information Literacy
  • Chapter 6: Reomdeling the Ivory Tower: Information Literacy and the Modern University Library by Carol C.M. Toris, Ashlee B. Clevenger, and Katina M. Strauch
  • Chapter 7: Enhancing Library Instruction: Creating and Managing Online Interactive Library Tutorials for a Wired Generation by Mark Horan, Suhasini L. Kumar, and John Napp
  • Chapter 8: Educating the Millennial User by Lauren Pressley
  • Chapter 9: English as a Second Language Students and the College Library by Eric E. Palo
  • Part IV: Managerial Concerns
  • Chapter 10: Connecting Diversity to Management: Further Insights by Tim Zou and La Loria Konata
  • Part V: Community College and School Perspectives
  • Chapter 11: Community College Libraries/Learning Resource Centers Meet the Generation Y Challenge by Michael D. Rusk
  • Chapter 12: "I Want it All and I Want it Now!" The Changing Face of School Libraries by Leslie Boon
  • Part VI: Some Examples
  • Chapter 13: A Traditional Library Meets Twenty-First Century Users by Glenda A. Thornton, Bruce Jeppesen, and George Lupone
  • Chapter 14: Planning an Information Commons: Our Experiences at the University of Toledo's Carlson Library by John C. Phillips and Brian A. Hickam
  • Chapter 15: Renewing the Tech-Forward Library: Information Commons Development at the University Library of Indiana University Purdue University Library Indianapolis by Rachel Applegate and David W. Lewis
  • Part VII: Hope For the Future
  • Chapter 16: What's Old is New Again: Library Services and the Millennial Student by Jamie Seeholzer, Frank J. Bove, and Delmus Williams
  • Part VIII: Bibliographic Essays
  • Chapter 17: Evaluation and Selection of New Format Materials: Electronic Resources by Bethany Latham and Jodi Poe
  • Chapter 18: Libraries and the Millennials: Changing Priorities Bibliographic Essay by Marilyn Stempeck, Rashelle Karp, and Susan Naylor
  • Index
  • About the Editors and Contributors
LC Card Number: 2007035907
LCC Class: Z678
Dewey Class: 025
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