The Evaluation and Measurement of Library Services

Subjects:

• Library & Information Science » Management & Administration -- Policies & Procedures

Reviews:

• Intended for library directos and managers in all types of libraries, this guide's ultimate goal is to help librarians evaluate library services in order to improve them....Josepth Matthews writes in a clear narrative style. This is for librarians who want to conduct a more thorough evaluation of their libraries, but it also makes a solid college textbook. Recommended.
  —Library Media Connection August/September 2008
• [V]ery substantial treatment of the question of how to measure and evaluate library services....The book is impressive in its breadth of coverage of this topic, in particular its discussion of the variety of types of evaluation and measurement....[A]dministrators of academic or public libraries will find much to benefit from in this book....Matthews provides a well-organized, well-documented discussion of the design and execution of studies to measure and evaluate library services as well as numerous examples of pitfalls and mistakes that should be avoided as one seeks to conduct these evaluations.
  —Partnership: the Canadian Journal of Library and Information Practice and Research June 2008
• This handbook on the evaluation and measurement of library services merits acclaim as the definitive work on the subject....[B]rims over with useful and detailed advice for library administrators seeking to measure the effectiveness of extant library policies and practices and to implement meaningful change when warranted. The book covers major areas of library evaluation and measurement strategies, along with providing invaluable bibliographical references and sample measurement instruments....The true strength of this book is the author's expansive knowledge of his subject. Not only does he raise significant questions, but he also provides valuable answers.
  —College & Research Libraries July 2008
• After a thorough discussion of methodology, Matthews devotes several chapters to particular aspects of library service, such as reference and interlibrary loan. Finally, he tells us how to use all the information we've gathered to make our case about the library's value to patrons and stakeholders and answer the most important question of all--what difference do we make?
  —American Libraries March 2008

Table of Contents:

• Acknowledgments
• Introduction
• Part I: Evaluation: Process and Models
• Chapter 1: Evaluation Issues
• Chapter 2: Evaluation Models
• Part II: Methodology Concerns
• Chapter 3: The Right Tools for the Job
• Chapter 4: Qualitative Tools
• Chapter 5: Quantative Tools
• Chapter 6: Analysis of Data
• Part III: Evaluation of Library Services
• Chapter 7: Library Users and Non-Users
• Chapter 8: Evaluation of the Physical Collection
• Chapter 9: Evaluation of the Electronic Resources
• Chapter 10: Evaluation of the Reference Services
• Chapter 11: Evaluation of the Technical Services
• Chapter 12: Evaluation of Interlibrary Loan
• Chapter 13: Evaluation of Online Systems
• Chapter 14: Evaluation of Bibliography/Library Instruction and Information Literacy
• Chapter 15: Evaluation of Customer Services
• Part IV: Evaluation of the Library
• Chapter 16: Models for Evaluating the Broader Perspective
• Chapter 17: Accomplishments: The Key to Realizing Value
• Chapter 18: Economic Impacts
• Chapter 19: Evaluation of Social Impacts
• Chapter 20: Communicating the Value of the Library
• Appendix A: Raward Library Usability Analysis Tool
• Name Index
• Subject Index

PDF Catalogs:
LU Academic Library Spring 2008.pdf	LU Public Library Spring 2008.pdf
LU Textbook Catalog Fall 2007.pdf