Introduction to Library Public Services

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Introduction to Library Public Services Seventh Edition

G. Edward Evans, Thomas L. Carter

Book Code: LU8596

ISBN: 1-59158-596-1

ISBN-13: 978-1-59158-596-1

DOI:

424 pages, figures

Libraries Unlimited

Publication: 12/30/2008

List Price: $65.00 (UK Sterling Price: £37.95)

Availability: Not yet published. (Estimated publication date, 12/30/2008)

Media Type: Hardcover

Trim Size: 7 x 10

Subjects:

Library & Information Science » Adult Services -- General

Series Title: Library and Information Science Text Series

Description: "A library's primary function is to provide access to information considered useful or valuable to the society in which they exist."

True to their introduction, Evans and Carter provide a solid, broadly based view of library public service and its functions. As in the preceding edition, its authors marry the importance of the help ethos with a plethora of technological tools and techniques. Each chapter covers the role, purpose, and philosophy related to major functional areas of public service, including points to ponder, forms and flowcharts, review questions and suggested readings. The result brings into focus the duties and responsibilities of both professional librarians and support staff, with particular emphasis on areas of common concern. Coverage of such essential topics as circulation, reference, interlibrary loan, literacy instruction, reserves, and security has been extended, updated, and predicated on the importance of keeping a watchful eye on ethical and legal implications.

New to this edition:

staffing and training for public service duties

Incorporating the tenets of good customer service

programming options

The importance of assessment and its relationship to quality service

Foundational reading for anyone concerned with developing or maintaining the public face of their library.

Table of Contents:

Preface to the Seventh Edition
1--Introduction
2--Staffing
3--Customer Service
4--Reference Services
5--Reference Sources
6--Information Literacy Instruction
7--Interlibrary Loan and Document Delivery
8--Circulation Services
9--Reserve Services
10--Serial Services
11--Media Services
12--Government Information
13--Archives & Special Data Collections
14--Programming
15--Security Issues
16--Assessment
Index

LC Card Number: 2008037445

LCC Class: Z711

Dewey Class: 025


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