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Introduction to Library Public Services Seventh Edition
G. Edward Evans, Thomas L. Carter
ISBN: 1-59158-596-1
ISBN-13: 978-1-59158-596-1
424 pages
Libraries Unlimited
Publication: 12/30/2008
List Price: $65.00 (UK Sterling Price: £44.95)
Availability: In Stock
Media Type: Hardcover
Trim Size: 7 x 10
Subjects:
Description: A library's primary function is to provide access to information considered useful or valuable to the society in which they exist. True to their introduction, Evans and Carter provide a solid, broadly based view of library public service and its functions. As in the preceding edition, its authors marry the importance of the help ethos with a plethora of technological tools and techniques. Coverage of such essential topics as circulation, reference, interlibrary loan, literacy instruction, reserves, and security has been extended, updated, and predicated on the importance of keeping a watchful eye on ethical and legal implications. New to this edition are discussions of staffing and training, customer service, programming, and assessment. The result brings into focus the duties and responsibilities of both professional librarians and support staff, with particular emphasis on areas of common concern.

A library's primary function is to provide access to information considered useful or valuable to the society in which they exist.

True to their introduction, Evans and Carter provide a solid, broadly based view of library public service and its functions. As in the preceding edition, its authors marry the importance of the help ethos with a plethora of technological tools and techniques. Each chapter covers the role, purpose, and philosophy related to major functional areas of public service, including points to ponder, forms and flowcharts, review questions and suggested readings. The result brings into focus the duties and responsibilities of both professional librarians and support staff, with particular emphasis on areas of common concern.

Coverage of such essential topics as circulation, reference, interlibrary loan, literacy instruction, reserves, and security has been extended, updated, and predicated on the importance of keeping a watchful eye on ethical and legal implications.

New to this edition:
; staffing and training for public service duties
; Incorporating the tenets of good customer service
; programming options
; The importance of assessment and its relationship to quality service

Foundational reading for anyone concerned with developing or maintaining the public face of their library.
Table of Contents:
  • Preface to the Seventh Edition
    1--Introduction
    2--Staffing
    3--Customer Service
    4--Reference Services
    5--Reference Sources
    6--Information Literacy Instruction
    7--Interlibrary Loan and Document Delivery
    8--Circulation Services
    9--Reserve Services
    10--Serial Services
    11--Media Services
    12--Government Information
    13--Archives & Special Data Collections
    14--Programming
    15--Security Issues
    16--Assessment
    Index
About the Author: G. Edward Evans, renowned Fulbright scholar and sought-after international consultant, is retired University Librarian and Adjunct Professor at Loyola Marymount University, Los Angeles, California.

Thomas L. Carter is Dean for Academic Resources at St. Mary's College of California.
LCC Class: 25
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