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Scorecards for Results A Guide for Developing a Library Balanced Scorecard
Joseph R Matthews
ISBN: 1-59158-698-4
ISBN-13: 978-1-59158-698-2
112 pages
Libraries Unlimited
Publication: 6/30/2008
List Price: $45.00 (UK Sterling Price: £31.95)
Availability: In Stock
Media Type: Paperback
Trim Size: 7 x 10
Subjects: Reviews:
  • Matthews (San Jose State Univ. SLIS) has developed a BSC workbook for public libraries....Individual chapters here detail the six steps in developing and using a balanced scorecard, with sample vision statements, strategic themes, and performance measures. A glossary and numerous diagrams enhance the how-to text.
    —Library Journal     11/15/2008
  • "…There is good information on vision and mission statements and clear definitions of the different kinds of performance measures… The author makes a good point about making the effort to share the scorecard with stakeholders."
    —Library Media Connection     3/1/2009
Description: Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries?
The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values—from each of four perspectives (financial, customer, internal process, and organizational readiness)—tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed.
Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community.
Table of Contents:
  • Foreword
    Introduction
    Chapter 1: What is a Balanced Scorecard?
    Chapter 2: The Library Scorecard
    Chapter 3: A Suggested Process
    Chapter 4: Step 1: The Mission and Vision
    Chapter 5: Step 2: Strategy and Strategy Maps
    Chapter 6: Step 3: Selecting Performance Measures
    Chapter 7: Step 4: Identifying Targets and Initiatives
    Chapter 8: Step 5: Integrating the Scorecard
    Chapter 9: Step 6: Communicating Your Scorecard
    Glossary
    Appendix: Selected Resources
    Index
About the Author: Joseph R Matthews As a consultant, Joe Matthews has assisted numerous libraries and local governments in a wide variety of projects. He has taught courses in library information systems, strategic planning, and evaluation of library services and research methods.
LCC Class: 027.4-dc22
PDF Catalogs:
LU Academic Library Spring 2008.pdf
LU Public Library Spring 2008.pdf
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