Mediation in the Workplace A Guide for Training, Practice, and Administration

Subjects:

• Business » Human Resources/Personnel Management
• Law » Labor Law
• Business » Management
• Sociology » Social Work

Reviews:

• Very useful to HR professionals interested in increasing the knowledge of conflict management for both themselves and managers in their companies.
  —HR Magazine

• Endorsement From Paul Wahrhaftig
  President
  Conflict Resolution Center International: Weinstein brings new meaning to the word `comprehensive.' This book covers just about any consideration that could be involved in workplace mediation. The twelve-page table of contents is both a clue to the breadth of the information and is a valuable tool for quick access. The consultant, administrator, or trainer who uses this book will have a major head start.
• Endorsement From Dan Dana
  President,Mediation Training Institute International (Mediationworks.com)
  author of Managing Differences: How to Build Better Relationships at Work and Home
  : An excellent and much-needed guide for developing formal workplace mediation programs. This book should raise public consciousness about the need for non-adversarial problem-solving processes in organizations.
• Endorsement From Lieutenant-Commander Steve Levecque
  Dispute Resolution System Designer
  Canadian Military
  : For the beginner or the advanced practitioner, this book provides wonderful insights into system design, mediation and case work. The use of case studies, reflective exercises and simulation scenarios allow the reader the chance to put theory into practice. A great book that touches on many aspects of dispute resolution practice.
• Endorsement From John Helie
  Strategic Development Director, Mediation Information and Resource Center Director
  Mediate.com and John R. Helie Associates, Mediation Services and Internet Communications Consulting: A comprehensive description of workplace mediation-what it is, how it works, and how to do it. This book makes the insights of the professional mediator available to managers involved in workplace mediation (programs).
• Endorsement From Everald Phillips
  Consultant and Director of Training
  The Center for Conflict Management, London, England: This excellent and well written book stands out from among others in the field of Workplace Mediation as a beacon and is very highly applicable and appropriate for use here in the UK. It is brimful with valuable theoretical constructs and practical information. Undoubtedly it will prove to be a valuable resources for anyone in the spectrum of Workplace Mediation from novice to expert.

Table of Contents:

• Preface
• Introduction
• Theory and Practice
• Mediation Discussion
• Conflict
• Styles of Conflict Management
• Mediated Disputes
• Threats to the Mediation Process
• In-House Workplace Mediation
• Professional versus Peer Mediation
• The Legal System
• The Mediation Process
• The Mediation Process
• The Mediator Role
• Impartiality
• Mediation and Advocacy
• Mediation and Therapy
• The Physical Environment
• Mediator Opening Remarks
• Participant Opening Remarks
• Caucusing
• Asking Questions
• Rephrasing and Reframing
• Coping with Emotions
• Confidentiality
• Confidentiality During Caucusing
• Mediation Notes
• Legal Privilege
• Final Agreements
• Exercises
• Instructions
• Addressing Conflict
• Changing Circumstances
• Gaining Greater Perspective
• Impartiality
• Ethical Challenges
• Issues in the Workplace
• Practice Concerns
• Asking Questions
• Rephrasing and Reframing
• Dealing with Emotion
• Dealing with Lying
• Confidentiality Concerns
• Mock Mediations
• Mock Mediations
• Sally and Bob
• George and Tina
• Frank and Bill
• Program Implementation
• Mediation Program Administration
• Disputes for Mediation
• Mediation Oversight Committee
• Board of Mediators
• Procedural Rules
• Compliance Rules
• Mediation Disciplinary Guidelines
• Punitive Measures
• Appendix A: Agreement to Mediate
• Appendix B: Mediation Request Form
• Appendix C: Memorandum of Agreement
• Index