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Mediation in the Workplace A Guide for Training, Practice, and Administration
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Rebecca Jane Weinstein
ISBN: 1-56720-336-1
ISBN-13: 978-1-56720-336-3
232 pages
Praeger Publishers
Publication: 11/30/2000
List Price: $119.95 (UK Sterling Price: £82.95)
Availability: Print on demand
Media Type: Hardcover
Trim Size: 6 1/8 x 9 1/4
Subjects:
Description: A workplace mediation program supplements or replaces institutional grievance processes in order to increase job satisfaction, boost productivity, reduce employee turnover, and decrease the chances of legal action. Weinstein, a social worker and a labor and employment lawyer, provides a powerful administrative, educational, and training tool for human resource professionals, administrators, peer and professional mediators, and students of mediation.

Mediated resolutions to conflict in the workplace are designed to last because they seek to address underlying causes and they rely on the participation of the affected parties. Mediation with an impartial third party is more likely to result in a satisfying solution than are decisions imposed upon the parties from outside sources, whether employers or the legal system. Mediators work to strengthen relationships so that future conflicts can be prevented or minimized. This valuable guide to implementing formal mediation programs can be used by both beginning and experienced mediators in all types of organizations- in schools, social service agencies, government agencies, and private industry. Its practical application of mediation theory will benefit students and teachers of mediation, conflict resolution, business management, public administration, law, social work, counseling, and other related disciplines.
Table of Contents:
  • Preface
    Introduction
    Theory and Practice
    Mediation Discussion
    Conflict
    Styles of Conflict Management
    Mediated Disputes
    Threats to the Mediation Process
    In-House Workplace Mediation
    Professional versus Peer Mediation
    The Legal System
    The Mediation Process
    The Mediation Process
    The Mediator Role
    Impartiality
    Mediation and Advocacy
    Mediation and Therapy
    The Physical Environment
    Mediator Opening Remarks
    Participant Opening Remarks
    Caucusing
    Asking Questions
    Rephrasing and Reframing
    Coping with Emotions
    Confidentiality
    Confidentiality During Caucusing
    Mediation Notes
    Legal Privilege
    Final Agreements
    Exercises
    Instructions
    Addressing Conflict
    Changing Circumstances
    Gaining Greater Perspective
    Impartiality
    Ethical Challenges
    Issues in the Workplace
    Practice Concerns
    Asking Questions
    Rephrasing and Reframing
    Dealing with Emotion
    Dealing with Lying
    Confidentiality Concerns
    Mock Mediations
    Mock Mediations
    Sally and Bob
    George and Tina
    Frank and Bill
    Program Implementation
    Mediation Program Administration
    Disputes for Mediation
    Mediation Oversight Committee
    Board of Mediators
    Procedural Rules
    Compliance Rules
    Mediation Disciplinary Guidelines
    Punitive Measures
    Appendix A: Agreement to Mediate
    Appendix B: Mediation Request Form
    Appendix C: Memorandum of Agreement
    Index
About the Author: REBECCA JANE WEINSTEIN is an attorney and social worker./e Her experience includes serving as executive director of the West Virginia Center for Dispute Resolution, a nonprofit organization dedicated to peaceful, nonviolent conflict resolution. She is also a former labor and employment lawyer, who represented members of the National Education Association in West Virginia. The owner of Mediation Alternatives, a mediation practice and training firm, she continues to pioneer alternative conflict resolution and mediation efforts.
LCC Class: 658
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