Emotions in the Workplace Research, Theory, and Practice

Subjects:

• Business » Organizational Behavior
• Psychology » Environmental Psychology
• Business » Human Resources/Personnel Management
• Psychology » Social Psychology

Reviews:

• Emotions in the Workplace is a highly professional very technical, collection of articles that deals with the association between emotions and the workplace.
  —Administration in Social Work 2003
• Emotions in the Workplace sheds considerable light on important unresolved issues, such as the causes of emotions and the consequences of emotional labor for the well-being of employees. This book should help readers identify some basic questions in this field of research and develop new ideas for studying to role of emotions in organizations.
  —Administrative Science Quarterly June 2002
• This book provides a thought-provoking exploration of affective processes in organizational settings and an interesting overview of different lines of research in this relatively new field of investigation....this book is a great way to start exploring the role of emotions in the workplace. It is both captivating and useful for students and researchers interested in emotions and organizational behavior, as well as for human resources managers and those supervising staff who interact directly with clients.
  —Contemporary Psychology APA Review of Books April 2002
• I have been waiting to see workplace-emotion elevated to receive its own rightful status among all the other "classic" I-O topics, rather than being relegated to the "other" ranks. I think this book will be one more positive contribution to this end.
  —Personnel Psychology

• Endorsement From Daniel Goleman
  Author of Working with Emotional Intelligence: [A] groundbreaking overview of a significant emerging area of scholarly theory and research. As a connoisseur of the role of emotions in work, I found much to relish and learn from in this intellectual feast.
• Endorsement From Stephen Fineman
  Professor of Organizational Behavior
  School of Management
  University of Bath, UK: This book plays a noteworthy part in the new wave of scholarship that is emotionalising the workplace. The editors have brought together a range of social researchers at the cutting edge of their disciplines, who explore different facets, fusions, and functions of emotions in organizations....Importantly, they reveal a fascinating array of issues and textures on how emotions structure and define relationships, and how they are manipulated in organizations....This collection is an essential one for both new and experienced researchers of emotion.
• Endorsement From Arlie Hochschild
  author of The Managed Heart: The Commercialization of Human Feeling and The Time Bind: When Work Becomes Home and Home Becomes Work: A treasure trove of works elucidating emotions in the workplace....This is truly a brilliant volume which I highly recommend to those who study organizations and to those who work in them.

Table of Contents:

• Foreword by Blake Ashforth
• Introduction
• Emotions in the Workplace: Developments in the Study of the Managed Heart by Neal M. Ashkanasy, Charmine E. J. Härtel, and Wilfred J. Zerbe
• Organizational Behavior as Emotion Management by Willem Mastenbroek
• Affective Events-Emotions Matrix: A Classification of Work Events and Associated Emotions by John Basch and Cynthia D. Fisher
• Doing Justice to Workplace Emotion by Russell Cropanzano, Howard M. Weiss, Kathleen J. Suckow, and Alicia A. Grandey
• Commentary: The Nature of Emotions in Organizations by Wilfred J. Zerbe, Charmine E. J. Härtel, and Neal M. Ashkanasy
• Emotions as Structuring Forces in Organizations
• Powerful Emotions: The Vicious Cycle of Social Status Positions and Emotions by Larissa Z. Tiedens
• Gendering Emotions, Gendering Teams: The Construction of Emotions in Self-managing Teamwork by Marjukka Ollilainen
• Commentary: Emotions as an Organizing Principle by Charmine E. J. Härtel and Wilfred J. Zerbe
• The Role of Emotions in Helping to Understand Organizational Dynamics
• Owning Up or Opting Out: The Role of Emotions and Identities in Issue Ownership by Michael G. Pratt and Jane E. Dutton
• Affective, Behavioral, and Cognitive Acceptance of Feedback: Individual Difference Moderators by Lonna J. Anderson and Robert G. Jones
• Affective Reactions to Physical Appearance by Anat Rafaeli and Avi Kluger
• Commentary: Emotions as Mediators and Moderators by Wilfred J. Zerbe and Charmine E.J. Härtel
• Outcomes of Emotions in the Workplace
• The Organizational Culture of a Street Kid Agency: Understanding Employee Reactions to Pressures to Feel by Jeffrey Karabanow
• Catching Fire Without Burning Out: Is There an Ideal Way to Perform Emotion Labor? by Susan M. Kruml and Deanna Geddes
• Emotional Dissonance and Employee Well-being by Wilfred J. Zerbe
• Commentary: Reconciling Research Findings by Charmine E. J. Härtel and Wilfred J. Zerbe
• Emerging Research Agendas
• Transformational Leadership as Management of Emotion: A Conceptual Review by Neal M. Ashkanasy and Barry Tse
• The Importance of Job Characteristics to Emotional Displays by Ronald H. Humphrey
• Shame and Work by Christian F. Poulson II
• Commentary: Emerging Research Agendas by Neal M. Ashkanasy, Charmine E.J. Härtel, and Wilfred J. Zerbe
• References
• Index