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Management Systems and Organizational Performance The Search for Excellence Beyond ISO9000
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Martin F. Stankard
ISBN: 1-56720-478-3
ISBN-13: 978-1-56720-478-0
344 pages
Praeger Publishers
Publication: 6/30/2002
List Price: $103.95 (UK Sterling Price: £71.95)
Availability: In Stock
Media Type: Hardcover
Also Available: Ebook
Trim Size: 6 1/8 x 9 1/4
Subjects:
Description: Organizations can and must be viewed as systems. This may be the only means of achieving or exceeding the crucial ISO9000 standard of performance. Stankard's research proves that there are ways to design management actions that will enable organizations to facilitate goal-oriented performance.^L While evidence suggests that world-class firms continuously improve their products and processes, their techniques vary. This book gives you a framework for understanding how all of the new management techniques (even the fads) fit—or usually do not fit—your own business, and offers insight into avoiding potential business disasters. Identifying an organizational revolution built on cycles of planning, action, learning, and on a humanized scientific method, Stankard shows how firms that have won the Baldrige Award for performance excellence do, in fact, excel in the marketplace and on Wall Street.

This is a unique book for middle to upper management, especially in the operations, information systems, human resource, quality assurance, and strategic planning functions, but also for those involved in state quality award programs nationwide. For general managers of small- to medium-size firms or profit centers, Stankard's work will be an especially useful guide to gaining a competitive edge out of ISO9000.
Table of Contents:
  • Preface
    Management Systems
    See Your Business as a System
    Business Excellence and Its Payoff
    High Performance Values: The Framework for Excellence
    Cycles of High Performance
    Cycles of Learning, Innovation, and Improvement
    Cycles: Ideal and Golden
    Three Supporting Cycles and Their Interactions
    Leadership and Planning Cycle
    Capability-Development Cycle
    Risk-Return Cycle
    Interacting Cycles Generate High Performance
    Achieving High Performance
    Assessment: Roadmap to Excellence
    From Assessment to Improvement
    Appendix
    References
About the Author: MARTIN F. STANKARD is a consultant and author based in Westford, Massachusetts. He has been a senior staff member at Arthur D. Little Inc., has taught at the Wharton School, and conducts seminars and consults on the Baldrige business excellence model.
LCC Class: 658
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