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The Inquiring Organization Tacit Knowledge, Conversation, and Knowledge Creation: Skills for 21st-Century Organizations
Catherine Kano Kikoski, John F. Kikoski
Book Code: Q490
ISBN: 1-56720-490-2
ISBN-13: 978-1-56720-490-2
208 pages, figure table
Praeger Publishers
Publication: 7/30/2004
List Price: $55.00 (UK Sterling Price: £31.95)
Availability: In Stock
Media Type: Hardcover
Also Available: Ebook
Trim Size: 6 1/8 x 9 1/4
Subjects:
  • Endorsement From James van B. Dresser,
    retired Senior Vice President and Chief Administrative Officer
    The Boston Consulting Group:     This book contributes to both the theory and practice of management. It helps managers tap an organization's greatest resource--the tacit knowledge of it employees. The book also introduces the hands-on skills for managers to launch a process of continuous knowledge creation, a major source of competitive advantage for organizations in this Information Era.
  • Endorsement From Frederick B. Taylor,
    former Vice Chairman and Chief Investment Officer
    U.S. Trust:     John and Catherine Kikoski offer their insight into the critical factors underlying innovation and change in this era. More importantly, they introduce a process of inquiry for organizations to compete and prosper in the 21st century. They identify the conditions for the creation and use of knowledge that define and distinguish a thriving enterprise.
Description: In the information economy, knowledge is an asset and a currency. The creation of new knowledge, therefore, enhances an organization's position in the marketplace. How do we create new knowledge? We don't do it by learning what is already known. The learning organization is already passé. Instead, we do it by inquirinq, which is a method of bringing tacit knowledge to the forefront of awareneness. The inquiring organization surfaces tacit knowledge, which is what its employees bring to the table--their background, education, experience, character, and judgment--and transforms that knowledge into new, explicit knowledge that can be transferred from one employee to another through conversation. That is true knowledge creation, and this book provides the tools, skills, techniques, and processes for executives and professionals in any field to accomplish this task in today's fluid environment.
Table of Contents:
  • Preface
  • Two Management Traditions and Knowledge Creation: From Modern to Post-Modern Management
  • Theories of Communication in Management: Modern to Postmodern
  • Tacit Knowledge
  • The Pragmatics of Knowledge Creation: Care, Respect and Trust
  • The Microskills for Knowledge Creation
  • Asking Questions: Widening the Lens, Sharpening the Focus
  • Tacit Knowledge and Conversation
  • Reflecting Conversations
  • The Compass and the Map
LC Card Number: 2003058157
LCC Class: HD30
Dewey Class: 658
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