Transforming Corporate Performance

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Transforming Corporate Performance Measuring and Managing the Drivers of Business Success

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Michael A. Milgate

Book Code: Q530

ISBN: 1-56720-530-5

ISBN-13: 978-1-56720-530-5

DOI:

336 pages, figures, tables

Praeger Publishers

Publication: 3/30/2004

List Price: $87.95 (UK Sterling Price: £49.95)

Availability: In Stock

Media Type: Hardcover

Trim Size: 6 1/8 x 9 1/4

Subjects:

Business » Management
Business » Accounting & Taxation

Endorsement From Robert Bartels
Professor in Econometrics & Business Statistics, and Head, School of Business
The University of Sydney: ....Michael Milgate provides an engaging exploration of the factors that give modern organizations a competitive advantage over their rivals, and discusses for each factor, how to develop suitable performance measures and benchmarks. As well as covering traditional topics such as the measurement of process performance or customer relationships, the book probes new areas such as how best to measure performance in knowledge management. This is an informed and comprehensive guide that should be read by academics, students and managers alike.
Endorsement From Mammy Helou, Senior Lecturer
School of Marketing and International Business
University of Western Sydney: ....This book provides the means and processes that set organizations apart in their ability to inform stakeholders of true organizational performance. This is a thorough treatise that is a must to read by reporters of organizational performance as well as experienced executives who wish to improve their reporting processes.
Endorsement From Martin Reading, Chief Operations Officer
Milread Pty Ltd: This latest book by Milgate analyzes and evaluates new and emerging trends, approaches and models, explaining how they work in practice and how they can add clear, bottom-line benefits to your company....A challenging and rewarding book to read and a valuable addition to any personal or institutional library.

Description: In recent years, business performance measurement has altered beyond recognition. What used to guarantee success for leading companies now barely ensures average performance. Far too often, business performance measurement is a weakness, lacking focus and coherence. New sources of leverage have emerged and new approaches have been introduced. Only those companies that master the new techniques will reach the top of the league. To achieve a competitive edge, companies must reevaluate business performance, its measurement, and the final result. This book shows you how. Drawing on the experiences of companies leading the field in performance measurement, Milgate pinpoints the significant developments that will drive performance measurement into the millennium. This book discards passing trends and focuses on providing in-depth, international coverage of the issues that count. It analyzes and evaluates new and emerging trends, approaches, models, and methodologies. Milgate explains how these techniques and processes work in practice and how they can add clear, bottom-line benefits to your organization.

Table of Contents:

Preface
Context
Performance Measurement Frameworks
Self-assessment and Business Excellence
Benchmarking and Strategic Performance Measurement
Process Measurement
Customer Measurement: Strategic Issues, Best Practice, and New Dimensions
Strategic Quality Measurement Frameworks and Approaches
Employee Measurement
Trends and Practices in Financial Measurement
Knowledge Management and Measurement
Strategic Performance Measurement Overview
Index

LC Card Number: 2003057994

LCC Class: HD58

Dewey Class: 658


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