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The Success Paradigm Creating Organizational Effectiveness Through Quality and Strategy

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Michael E. Friesen, James A. Johnson

Foreword by John F. Rockart

Book Code: Q836

ISBN: 0-89930-836-8

ISBN-13: 978-0-89930-836-4

DOI:

224 pages, figures

Quorum Books

Publication: 9/30/1995

List Price: $107.95 (UK Sterling Price: £59.95)

Availability: Print on demand

Media Type: Hardcover

Also Available: Ebook

Trim Size: 6 1/8 x 9 1/4

Subjects:

Description: Organizations can accelerate the pace of quality improvements by ensuring that Total Quality efforts are driven from organizational strategy. In the process of doing this, a success paradigm can be created that allows different units of an organization to work more effectively toward a shared purpose. The significant examples presented here are the result of almost a decade of direct research and application in a very diverse set of organizations, including Fortune 500 manufacturing and services firms, non-profit organizations, health care organizations, and public education. The result is a specific process with enough detail for professional managers to read the book and implement the process in their own organizations. CEOs and NPO professionals, as well as business academics and upper level students, should find significant examples in an array of industries and situations that make this reading especially worthwhile. The approach described in this book centers around Critical Success Factors which Rockart introduced in 1979. It is a learning-oriented approach to planning that the authors have implemented in a variety of settings, including Boeing, Air Midwest, and Conway Hospital. The important relationship between management control and strategic planning styles is discussed in several interesting chapters. Another topic that the authors address is the reinventing of government and the feasibility of applying the process in that environment. . Several examples of governments who attempted the task are offered along with discussion of their level of success. The approach described in this book is a powerful tool that can be used to develop a common vision in any organization.

Table of Contents:

Foreword by John F. Rockart
Acknowledgments
Introduction by Michael E. Friesen and James A. Johnson
The Success Paradigm
The Quality/Strategy Connection by Michael E. Friesen
The Success Paradigm by Michael E. Friesen
Cases and Applications
Manufacturing by Michael E. Friesen
Education by Brian G. Angevine and Michael E. Friesen
Services by Michael E. Friesen
Health Care by Michael E. Friesen and James A. Johnson
Concepts, Considerations, and Conclusion
Strategic Planning and Management by Michael E. Friesen
Continuous Quality Improvement by Michael E. Friesen
CSFs and Public Policy by Walter J. Jones and Michael E. Friesen
Recommendations and Conclusion by Michael E. Friesen and James A. Johnson
Bibliography
Index

LC Card Number: 95-3265

LCC Class: HD58

Dewey Class: 658.4


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